How to issue a credit note

You can't simply delete a sent invoice for VAT purposes. To reverse or reduce one, you issue a credit note that links back to it.

When you need one

• The customer returned goods or cancelled part of the work.
• You over-billed, or an invoice went out with the wrong amount.
• You need to fully cancel an invoice that was already sent.

1. Open the original invoice

Find the sent invoice and choose Credit note. Eurobillr creates a linked credit note that mirrors the original lines.

2. Full or partial

• Full — credit the entire invoice to cancel it.
• Partial — keep only the lines (or quantities) you are crediting and remove the rest.

The amounts are negated automatically, and the VAT follows the original lines so your return stays correct.

3. Send and book

Send the credit note to the customer like any document. Eurobillr links the two so the relationship is clear, and tags the credit note for your VAT return (it reduces your output VAT for the period).

Numbering stays gap-free: the original invoice keeps its number, and the credit note gets its own. Nothing is deleted, so the trail holds up in an audit.