Frequently asked questions

A web-based invoicing & light accounting platform built for European freelancers and SMEs. It bundles invoicing, expense tracking, VAT reports, multi-currency, payment reminders and PEPPOL-certified e-invoicing in one place.

Freelancers, sole proprietors and small companies in Belgium, the Netherlands, France, Germany, Spain, Luxembourg and the wider EEA who need EU-compliant invoicing without buying a heavy ERP.

No. Eurobillr runs in the browser. You can save it to your home screen on iOS / Android and use the camera-based receipt scanner from there.

English, Dutch, French, German and Spanish. Arabic and Hebrew are supported for invoice rendering (right-to-left PDF) — choose the language per-invoice from the editor.

Under five minutes for the typical freelancer: workspace, VAT id, IBAN, brand logo. PEPPOL registration takes another minute on top.

Yes — bulk CSV import for clients (Clients → Import CSV), and an OCR-based PDF importer that reads your legacy invoices and supplier bills (upload a PDF or image and we extract the fields).

Yes — Free includes 5 invoices/month, 1 user and limited PEPPOL. No credit card required to start.

Yes. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the end of the current billing period.

Settings → Subscription → Cancel. Cancellation takes effect at the end of the current period; your data stays accessible during a 30-day grace window.

EU consumers benefit from a 14-day right of withdrawal under Directive 2011/83/EU before they start using paid features. Otherwise fees already paid are non-refundable, except where mandatory law applies or we explicitly agree.

Yes for Belgian customers (21%). For intra-EU B2B with a valid VAT id we apply reverse-charge and invoice without VAT.

Through Stripe Checkout: credit/debit card, plus local methods such as SEPA Direct Debit, Bancontact and iDEAL where Stripe offers them for your country.

A normal invoice is a human-readable document — usually a PDF you email or download. The recipient has to read it, type the data into their own accounting tool, and reconcile it manually. An e-invoice (PEPPOL BIS, FatturaPA, XRechnung, Chorus Pro …) is a structured XML document that flows machine-to-machine through a certified network: the recipient's software imports it automatically, with VAT, line items and bank details already typed and validated. E-invoicing is mandatory for B2G in most of the EU and becomes mandatory for B2B in Belgium from January 2026, in Germany progressively from 2025-2028, and in Italy already today. Plan-wise: PDF + email works on every plan; PEPPOL/SDI/XRechnung/Chorus Pro dispatches require a plan that includes the e-invoicing console (Starter "limited" up to a monthly cap, Small / Growing "full" with no cap).

A pan-European network for exchanging structured electronic documents (UBL EN 16931). Once both parties have a PEPPOL identifier, invoices flow directly from accounting tool to accounting tool — no email, no PDF.

Yes for B2B from January 2026 (KB of 14 March 2024). Eurobillr is registered as a PEPPOL access point and is ready for the deadline.

PEPPOL BIS (BE / NL / LU / EU default), Italian SDI (FatturaPA), German XRechnung (ZRE / OZG-RE) and French Chorus Pro (CIUS-CP UBL via PISTE).

In Settings → PEPPOL: confirm your VAT id, accept the access-point terms, and we register the identifier on your behalf. Usually live in under two minutes.

We auto-detect their PEPPOL availability from their VAT id. If they are not registered we fall back to email + PDF (with the UBL XML attached for downstream import).

No software can. Once a document is accepted by our certified access point, downstream delivery depends on the recipient gateway and government platform. We surface every status update and persist a full audit trail.

Yes. Inbound documents land in Expenses → Inbox already parsed. You can mark them paid, push them to your accountant or schedule a SEPA payment.

EN 16931 PEPPOL BIS Billing 3.0 by default. The country-specific consoles use FatturaPA 1.2.x, XRechnung 3.0.x and Chorus Pro CIUS-CP UBL.

Invoices, credit notes, pro-forma invoices and quotes. Quotes can be converted to invoices in one click; credit notes are linked to the original invoice.

Yes — the invoice editor has a "Document language" picker. Arabic and Hebrew render through a dedicated right-to-left PDF template with proper bidi handling for IBAN, dates and amounts.

Yes. Logo, brand colour, accent colour, footer text and payment instructions are workspace-level. Per-invoice notes and footer override the workspace defaults.

Yes. Daily, weekly, monthly, quarterly or yearly. Drafts are generated for review and dispatched automatically (or held for confirmation) according to your preference.

Open the invoice → Actions → Credit note. Eurobillr clones the lines (negated), links the documents, and tags the credit note for VAT-return reconciliation.

Yes. Files are sent as email attachments and embedded as additional documents in the UBL when the recipient gateway supports it.

Yes. Set a prefix and starting number per document type and per year in Settings → Numbering. We enforce gap-free sequences for VAT compliance.

Stripe (cards, SEPA, Apple Pay, Google Pay), Mollie (iDEAL, Bancontact, Klarna), PayPal, and bank transfer with structured reference.

A scannable EPC QR that pre-fills your customer's banking app with IBAN, amount and reference. It removes 90% of typing errors and accelerates payment.

Yes — pre-due (3 / 7 days before), overdue follow-ups (configurable cadence) and a final notice. The Paid status is set automatically when payment is reconciled.

Configurable per workspace and per client. We compute statutory late-payment interest under the Belgian B2B Act (Wet 2 augustus 2002) when applicable.

Yes. Each payment is logged with date, method and amount; the invoice moves through Draft → Sent → Partial → Paid automatically.

Standard, zero-rated, reverse-charge (intra-EU B2B), tax-exempt, intra-community supply (Art. 138) and export outside the EU. Each mode tags the invoice for the right UBL/PEPPOL profile.

Yes for Belgium via Intervat: we pre-fill boxes 00–91 from your invoices and expenses; you review and submit. For NL/FR/DE/ES we generate the equivalent CSV/XML the accountant uploads.

Yes — the OSS report (Reports → OSS) groups your cross-border B2C sales by destination country with that country's standard VAT rate, giving you the figures for the quarterly OSS return. Applying the destination rate at invoice time and OSS registration stay your responsibility.

Yes. The intra-community listing is generated from the invoices flagged Art. 138 and exported in the format required by your tax authority.

Take a photo or drop a PDF/image into the Expenses Inbox. We extract vendor, dates, totals, VAT and line items in seconds. Confidence is shown per field — always confirm before saving.

Only to capture a receipt photo on demand. We never record video in the background. Raw frames are not retained after the OCR step.

No. We do not use customer content to train third-party machine-learning models without your explicit prior consent.

Yes — Expenses → Log mileage takes a distance and a per-km rate (pre-filled with a commonly used rate for your country) and saves the trip as a normal expense, so it appears in every report and export.

All ISO 4217 currencies. The workspace has a default currency, and each invoice / expense / line can override it.

We fetch daily ECB reference rates and store the rate that applied on the issue date, so historical reports stay reproducible. You can override the rate per document.

Yes. Reports always roll up to the workspace base currency through stored base_amount columns; the original currency stays visible on the document.

In EU-region data centres (Belgium / Germany / Netherlands depending on plan). We do not transfer personal data outside the EEA without GDPR-equivalent safeguards (SCCs).

Yes — TLS 1.2+ in transit, AES-256 at rest for backups and uploads. Passwords are hashed with Argon2.

Yes — TOTP (Google Authenticator, 1Password, Authy) and recovery codes. Workspaces on Small or higher can enforce 2FA for all members.

Yes, at any time from Settings → Account: JSON dump of every workspace entity plus PDFs of every issued document.

Account deletion triggers a 30-day grace window, then erasure within 60 days, except for accounting records that we must retain for 7 years under Belgian tax law.

We are GDPR-compliant by design. A signed Data Processing Agreement is available on request from privacy@eurobillr.com.

Yes — every create / update / delete on invoices, expenses and clients is recorded with user, timestamp and IP for 12 months.

We notify the supervisory authority within 72 hours and notify affected users without undue delay where the breach is likely to result in a high risk, in line with Art. 33–34 GDPR.

Yes — invite by email. Roles: Owner, Admin, Member, Viewer, Accountant (read-only access scoped to the books).

Yes. One user can be a member of several workspaces with different roles. Switch from the topbar.

Sign in with email and password (with optional two-factor), or with Google / Microsoft single sign-on when it has been enabled for the platform. SAML SSO is on our roadmap.

Live two-way sync with Xero, QuickBooks Online and Odoo, plus CSV/file export in DATEV, Xero, QuickBooks, Exact Online, Sage and a generic accountant format.

Yes — upload a CAMT.053 or MT940 bank statement (Invoices → Import bank statement) and we match incoming payments to your open invoices by structured reference, invoice number or amount, for you to confirm. Live PSD2 open-banking sync is on our roadmap.

We receive secure webhooks from our payment and PEPPOL providers, and a JSON endpoint powers the mobile contract flow. A full public REST API with personal access tokens is on our roadmap.

Email info@eurobillr.com or use the in-app chat. Free plan replies within two business days; paid plans within four business hours; Growing tier within one business hour.

Yes — status.eurobillr.com publishes uptime, scheduled maintenance and PEPPOL-network incidents.

Absolutely — share it from Settings → Feedback. We publish the public roadmap on the blog.