Introduction
EuroBillr ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website, mobile application, and services.
Our Security Promise
Eurobillr is committed to protecting your data with enterprise-grade security measures. We implement industry-standard encryption, secure data storage, and regular security audits to ensure your information remains safe and confidential.
1. Information We Collect
1.1 Information You Provide
We collect information you directly provide when using our services:
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, phone, company details | Account creation and management |
| Billing Information | Payment details, billing address | Processing payments |
| Business Information | Company name, VAT number, address, tax ID | Invoice generation and compliance |
| Client Information | Client names, emails, addresses | Invoice delivery and management |
| Invoice Data | Invoice details, amounts, items, taxes, payment records, history | Service provision and records |
| Business Documents | Attachments, receipts, supporting documents | Record keeping and verification |
1.2 Information Collected Automatically
When you use our services, we automatically collect:
- Usage Data: Pages visited, features used, time spent, app usage patterns, session duration, frequency
- Device Information: IP address, browser type, operating system, device type/model, unique device identifiers, mobile network information
- Performance Data: Crash reports, error logs, diagnostic information, performance metrics
- Location Data: Country and region information (for localization) - we do not collect precise GPS location
- Cookies: Session cookies for authentication and preferences
1.3 Camera Permission (Mobile App)
Camera Access Information
The EuroBillr Android app requests camera permission for the following purposes:
- To scan QR codes for bill payments
- To capture images of bills or documents (if applicable)
Important: All camera processing happens locally on your device. We do not upload, store, or transmit any camera images to our servers. The camera is used for real-time scanning only, and no media files are saved.
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- ✓ Provide and maintain our services
- ✓ Process transactions and invoices
- ✓ Send service-related communications
- ✓ Customer support and assistance
- ✓ Generate and send invoices
- ✓ Process payments
Improvement & Analytics
- ✓ Analyze usage patterns
- ✓ Improve service functionality
- ✓ Develop new features
- ✓ Ensure service security
- ✓ Fix bugs and crashes
- ✓ Optimize user experience
Communication
- ✓ Send important account updates
- ✓ Respond to support requests
- ✓ Send marketing communications (with opt-out option)
Security
- ✓ Authenticate users
- ✓ Prevent fraud and abuse
- ✓ Protect against unauthorized access
- ✓ Maintain data integrity
3. Data Security Measures
Our Security Infrastructure
We implement multiple layers of security to protect your data:
All data transmitted between your browser/app and our servers is encrypted using 256-bit SSL encryption. Sensitive data at rest is encrypted using AES-256 encryption. We conduct regular security audits and penetration testing.
3.1 Security Features
- End-to-End Encryption: All sensitive data is encrypted both in transit (TLS) and at rest (AES-256)
- Secure Authentication: Multi-factor authentication and biometric authentication available
- Regular Audits: Monthly security assessments and vulnerability scans
- Access Logging: Comprehensive audit trails for all data access
- Data Backup: Daily encrypted backups with retention policies
- Access Controls: Role-based access to production systems
- Continuous Monitoring: Security monitoring and logging
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Payment Processors (Stripe, PayPal) | Payment processing | Billing information, transaction details |
| Cloud Hosting Providers (Google Cloud, AWS) | Service infrastructure | Encrypted user data |
| Analytics Providers (Firebase Analytics) | Service improvement | Anonymized usage data |
| Customer Support Tools | Customer service | Account information for support |
| Legal Authorities | Legal compliance | As required by law |
With Your Consent
We only share information with your consent when you authorize sharing with clients or third parties, or when you connect third-party services.
5. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Specific Retention Periods
- Account Information: Until account deletion
- Invoice Data: 7 years (tax compliance)
- Usage Data: 2 years
- Backup Data: Encrypted backups retained for 30 days
- Device Identifiers: Until app uninstall
- Analytics Data: Aggregated and anonymized after 24 months
Data Management
- Data is retained while your account is active
- Deleted upon request (subject to legal requirements)
- Invoice data retained for legal compliance (typically 7 years)
- Regular encrypted backups with 30-day retention
6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data:
Access Rights
- Right to access your data
- Right to data portability
- Right to correction
- Right to rectification (correct inaccurate data)
Control Rights
- Right to deletion/erasure
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
To exercise these rights: Contact us at info@eurobillr.com or privacy@eurobillr.com
7. International Data Transfers
Eurobillr operates primarily within the European Union. When data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
- Binding Corporate Rules (BCRs)
- Your explicit consent for international transfers
8. GDPR Compliance
Eurobillr fully complies with the General Data Protection Regulation (GDPR). As a data controller and processor, we:
- Maintain records of processing activities
- Implement data protection by design and default
- Conduct Data Protection Impact Assessments (DPIAs)
- Appoint a Data Protection Officer (DPO)
- Report data breaches within 72 hours
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 13 (or 16 in some regions). If we become aware of such collection, we will take steps to delete the information.
10. Third-Party Services
Our services integrate with third-party services. We are not responsible for third-party services, their terms, or privacy policies. You access third-party services at your own risk.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users and maintain sessions
- Remember user preferences
- Analyze service usage
- Improve service performance
You can control cookies through your browser settings. However, disabling essential cookies may affect service functionality.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by:
- Posting the new policy on our website
- Sending email notifications
- In-app notifications for material changes
- Updating the "Last updated" date on this page
We encourage you to review this Privacy Policy periodically.
Contact Information
General Inquiries: info@eurobillr.com
Data Protection Officer / Privacy Team: privacy@eurobillr.com
Address: EuroBillr Privacy Team, Muelesteedsesteenweg 216, 9000, Gent
Website: https://eurobillr.com/privacy-policy.php
If you have any questions about this Privacy Policy or our data practices, please contact us using the information above.